What do you need help with?

1. Signing in needs a connection. Almost nothing else in the app does — but this does. Find a bar of signal or a wifi network first.
2. Use the same account you use on the Circular.eco web dashboard. Field staff don't get separate credentials.
3. Check your email address for typos, and use the address your administrator entered — not a personal one.
4. Use Forgot password and follow the email. Check spam.
5. Force-quit the app and reopen it, then try once more.

Nine times out of ten they are registered and the search just didn't match. Before you treat them as a walk-in:

1. Search matches on name, email, or organization. If the name isn't landing, ask for the email address they registered with, or the organization they signed up under.
2. Try a partial search — a first name alone, or the first few letters of a last name. Spelling and hyphenation are the usual culprits.
3. Check your filter. If the list is set to Checked in or Not yet arrived, you're only searching part of the roster. Switch to everyone.
4. Someone else may have already checked them in from another phone. Look under the checked-in filter before re-doing it.

Normal at transfer stations, fairgrounds, and rural drop sites. The app is built for exactly this — keep working.

• Keeps working with no signal: checking registrants in, adding walk-ups, and counting vehicles. Every entry is written to your device first, then queued.
• Cached on device: the event list and the roster for any event you've opened at least once while connected.
• Needs a connection: signing in, and opening an event for the very first time.

The status bar shows disconnected when you're offline. That's informational — it isn't an error and nothing is being lost.

Your queue drains on its own once signal returns: when you open a screen, when you bring the app back to the foreground, and on a timer in the background. If a sync attempt fails, the entry stays queued with its attempt count and last error, and gets retried. It is not dropped.

1. Pull down to refresh the event list. This needs a connection.
2. Events appear once they've been created and published on the web dashboard. If it was set up this morning, it may not have been published yet.
3. Confirm with your event lead that your account is assigned to the event.

• Counted one too many? Press and hold Remove. It's press-and-hold on purpose, so a stray tap in a pocket can't silently drop your count.
• Count looks low? Counters are per event. If you switched events and came back, each keeps its own separate running total — you may be looking at the wrong one.
• Several of you counting? Every entry records who counted it and on which device. If two people are both tapping at the same gate, you'll double-count. Agree on one counter per lane.
• Closed the app? Counts are resumable. Closing the app or switching events does not lose a count.

If you tapped check-in and the screen updated, it's recorded — on the device if you're offline, and synced when signal returns. The progress on the event card reflects it.

It's safe to check someone in twice. The roster is keyed per person per event, so a second check-in won't create a duplicate registrant. If you're unsure, check again rather than leaving it.

Several staff can work the same event on their own phones at the same time. Check-ins from all of them reconcile into the same roster.

1. Force-quit and reopen: swipe up from the bottom of the screen, then swipe the app away. Queued entries survive this.
2. Restart the device if it happens twice.
3. Low storage and low battery both cause this. Free up space and get on a power bank.

If this is stopping you from working the gate right now, tell your event lead first — they decide how the event proceeds and may have a paper fallback.

Then email [email protected] with the event name, your device and OS version, and what you saw. General requests are answered within one business day.

If the platform itself looks down — nobody can sign in, nothing syncs — check the system status page and use the outage contact below.

Staff accounts are created, assigned to events, and deactivated by your organization's administrator on the Circular.eco web dashboard. The app is sign-in only — it has no account creation or sign-up path.

• The Staff role is sufficient for check-in, walk-ups, and vehicle counting. Volunteers do not need administrator access.
• Each person needs their own login. That's deliberate — check-ins and car counts are attributed to the person and device that recorded them.
• Several staff can work the same event simultaneously, each on their own phone.
• There's no per-device setup, pairing, or kiosk provisioning. Install, sign in, done.

Step-by-step instructions live in the Circular.eco Help Center.

When someone leaves, deactivate their account the same day. Ask them to open the app on a connection first so anything still queued on their device syncs before access is removed.

A fair question, and one worth being able to answer for your own residents.

The event roster is cached on the device so the app keeps working with no signal — that caching is the whole reason the app exists rather than a mobile web page. The cache is tied to the signed-in account, and signing out clears it.

So the end-of-season instruction for staff using personal phones is simply: sign out once the event season is over, or delete the app. Both remove the cached roster from the device.

For specifics on retention and handling, see the Privacy Policy or email [email protected].

Circular.eco staff accounts belong to the organization that created them, and are managed by that organization's administrator.

If you are a staff member or volunteer and want your account removed, ask your organization's administrator to deactivate and delete it. If your organization is unreachable or has closed its account, email [email protected] with your name and the organization you worked for, and we will process the deletion request directly. We respond within one business day.

If you are an administrator, you can delete an individual staff user from the Circular.eco web dashboard at any time. To delete your organization's entire account and all associated data, email [email protected] from the administrator address on the account.

Deleting a user removes their profile and credentials. Check-ins and vehicle counts they recorded remain part of the organization's event reporting, which the organization owns and may be required to retain. See the Privacy Policy for retention detail.

The Circular.eco Events Mobile App requires iOS 15 or later, or Android. Phone and tablet are both supported — it's one universal app that adapts to the screen, not a separate tablet version.

Staff typically use their own phones. There's nothing to provision and no tablets to buy.

Worth knowing before an event rather than during one:

• No QR or barcode scanning. Check-in is by search — name, email, or organization — not by scanning a confirmation code.
• No cart, payments, or receipts. That's the separate staff tablet app used at standing drop-off sites.
• No event creation or editing. Events are built and configured on the web dashboard. The app is field-only by design.
• No reporting dashboards. The app shows live progress during an event; historical reporting lives on the web.
• No push notifications.